Use it!
CONTEXT
We don't own a car
PROS
- convenient - ZipCars are within a few blocks and generally available when we need them
- customer service - specific examples
- whenever we have an issue with the car (see below) they give us a credit
- once I was running really late and rather than charge me the late fee she just extended the reservation because no one needed the car after me
- technology - I'm amazed at what all they can do - and do well (lock / unlock the car, enable / disable the ignition remotely, track the car)
CONS
- etiquette - sometimes (not often) previous drivers leave the car in disarray (dirty / smelly, no key)
ALTERNATIVES CONSIDERED
- buying a car - but then we'd have to pay for an annual tax, insurance and parking
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